AI customer service agent company formerly known as Intercom.
Founders
Eoghan McCabe(Ireland · ♂)— Fin is the AI customer-service agent built by Intercom, which McCabe co-founded in Dublin in 2011 after earlier design/software ventures; under his return as CEO the company leaned fully into agentic AI support, ultimately rebranding around Fin.
Des Traynor(Ireland · ♂)— A co-founder of Intercom and its long-time product/R&D leader, Traynor helped build the customer-messaging platform that evolved into the Fin AI agent.
Ciaran Lee(Ireland · ♂)— An engineering co-founder of Intercom, Lee helped build the technical platform underpinning Intercom and its Fin AI product.
David Barrett(Ireland · ♂)— A founding engineer of Intercom, Barrett co-built the messaging platform that became the basis for the Fin AI agent.